Customer Service Team Leader at Foschini

Customer Services Team Leader

A challenging opportunity exists within the Customer Services Department for a dynamic and assertive individual with a willingness to learn.

Your responsibilities would include:

  • Assisting staff members where necessary
  • To ensure that the operating procedures for the department are understood and adhered to
  • To ensure that standards / key performance indicators for department are met and periodically reviewed to ensure optimum achievement
  • To maximize people productivity by adhering to people management processes inclusive of coaching, audits and addressing disciplinary issues.
  • To ensure that company and department policies, procedures and compliance aspects are adhered to.

As an ideal candidate you must:

  • Matric
  • Previous supervisory experience
  • Proven Customer Services experience (at least 2 years in a call centre environment)
  • Have working knowledge of credit or retail systems
  • Be computer literate (MS Word & Excel)
  • Vision, Odyssey & UIP experience preferable
  • Be able to work under pressure
  • Have excellent communication & interpersonal skills
  • Have planning and organizing abilities
  • Ability to proactively problem solve
  • Have strong attention to detail
  • IR experience (desirable)
  • Be prepared to work according to the required schedule & shifts of the role

Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

Please ensure that your Line and HR Managers are aware of and support your application.