2021/03/09Reference NumberTM2021Description


To provide CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) to customers and to expedite products of the Company in an efficient, friendly and courteous manner while maintaining the area concerned in a clean and tidy condition.


  • Pack and prepare all KFC food products according to quality standards.
  • Adhere to approved KFC holding times and temperatures for all food products.
  • Portion ingredients and cooked products using approved procedures.
  • Hold all raw and cooked products to standard holding periods and temperatures in the appropriate equipment.
  • Follow standard procedures and schedules for cleaning and sanitising food preparation and storage areas, equipment and utensils.
  • Capture product preparation information and monitor product quality by checking and acting upon expiration dates and times for products.
  • Keep all areas and equipment clean and tidy
  • Approach and treat the customer in a courteous, friendly and efficient manner.
  • Sell the company’s products using suggestive selling techniques.
  • Operate the cash register following all KFC cash handling and safety procedures.
  • Undertake further tasks as required by management to facilitate the efficient running of the restaurant.
  • Adhere to all brand and company culture principals
  • Comply with all rules, regulations and working practices at all times including those relating to grievances.
  • Adhere to brand and company culture principals.
  • Act like a customer maniac by achieving compliance standards and delivering 100% CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) with a Yes attitude!
  • Perform other duties from time to time as requested by the Restaurant General Manager / Restaurant Manager / Shift Supervisor




  • Ability to speak, write and read English
  • Strong communication skills


  • Advanced numerical skills
  • Basic statistical skills

Computer literacy

  • Basic knowledge


Customer orientation

  • Capacity to focus on and achieve standards of service which comply with the highest expectations of customers.
  • Understanding of the hospitality industry.
  • Ability to always put the customer first, treating them with respect with a friendly smile and attitude.


  • The capacity to pay attention to understand and to be sharp and alert
  • Understanding the importance of speed with service

Listening and feedback

  • To listen and to understand what has been heard clearly and objectively and provide positive helpful and productive feedback.

Frustration tolerance

  • Capacity to cope with frustration, ability to handle own aggression or feelings of resentment and irritation with situations or others, to cope with provocation.

Excellence orientation

  • Capacity to focus on and achieve standards of service which comply with the highest expectations of customers.

Accountability dependability

  • The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.

Tact and empathy

  • Capacity to show concern, tolerance, sympathy for other’s needs, concerns values and attitudes to be courteous, diplomatic and respectful when attending to others.

Problem solving

  • The capacity to identify causes of problems and to creatively look for answers and solutions.


  • Treat fellow team members and managers fairly and with respect.
  • Recognise other team members frequently using CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service).
  • Demonstrates “TEAMWORK” by helping others.
  • Reports for work as scheduled and on time (calls in according to policy if absent)
  • Able to take instructions from management and execute them accordingly
  • Able to adapt to the changing environment of a fast-paced environment


  • Act like a customer maniac by achieving compliance standards and delivering 100% CHAMPS with a Yes attitude! On every shift.
  • Demonstrates positive energy by handling customer concerns on the spot.
  • Demonstrates a sense of urgency that ensures customer satisfaction.
  • Pack customer’s orders correct according to their order
  • Keep all areas clean and tidy.
  • Approach and treat customers in a courteous, friendly and efficient manner

Profits & Sales

  • Demonstrate excellence by preparing and serving all products according to standards.
  • Know restaurant and shift goals and work to achieve them.
  • Actively seek information on how to improve restaurant performance.
  • Follow production and safety procedures.
  • Follow cash handling procedures.
  • Prepare food standards according strict and exact recipe guides.
  • Provide accurate orders to customers.
  • Adhere accurately to requests from managers on duty concerning cooking of products timely.
  • Code dates/ items on all packaged products.
  • Ensure the correct use of all holding equipment.
  • Operate the cash register following all KFC cash handling and security procedures
  • Operate and maintain all equipment with respect adhering to all safety and security requirements
  • Ensure that you increase sales by executing CHAMPS and suggestive selling as directed by management.
  • Know about new products and promotions and serve customers with a sense of urgency.
  • Open, operate and close restaurant following procedures and checklists.
  • Prepare all menu items according to specifications


  • Attention to detail
  • Strong literacy skills
  • Excellent personal & hygiene standards
  • Excellent health
  • Strong customer service orientated
  • Sense of urgency
  • Resilience
  • Young at heart and Enthusiastic
  • Fast learner
  • Team player
  • Hard working, loyal, disciplined, honest, trustworthy and friendly
  • Flexible
  • Committed


The ideal candidate will have the following background and competencies:

 Min Qualification required

  • Grade 10 certificate or relevant qualification.  Grade 12 certificate will be to your advantage.

Basic Requirements

  • Experience in the Fast-Food Industry and or hospitality will be an advantage.
  • Must be able to work shifts, public holidays and weekends due to the nature of the industry
  • Reliable, honest and hardworking
  • MUST have at least 2 professional contactable references
  • Clear criminal record
  • Valid South African ID